FAQ

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Contact Us

Tel: +86-592-5119820

Fax: +86-592-5119820

Mob: +8613599523886

Address: Room 201, No. 42, Yueyang Xili, Siming D.C., Xiamen, Fujian, China

E-mail: tinaguo@underwearchannel.cn

FAQ

Q: Where Can I Place Order?

A: You can place order from our store: https://www.dhgate.com/store/13919829#st-navigation-storehome


Q: What Is The Minimum Order?

A: Almost our products havenot requested min order each item, but total amount should reach USD100 for mixed items each order, excluding shipping charge, tax and VAT.


Q: Can I Get Free Sample before place order?

A: Yes, we can offer free sample, but you need to pay shipping charge.


Q: How To Package?

A: We pack the cargo by customed strong carton.

Q: Could We have Any Discount Of Postage?

A: Yes, of course. We are old customer of international express, we have preferential cheaper price of the shopping.


Q: How Many Days It Takes?

A: General it takes 3-7 working days to all the world by UPS, DHL, TNT, Fedex or other special line, depending on the area you live in. We will choose the cheapest and safe way for you.


Q: How To Calculate The Postage?

A: Postage charge is calculated depend on the gross or volume weight, which one is heavier. But the more the cheaper.


Q: About The Delivery Time?

A: We always send out the cargo within 1-2 working days.


Q: About The Local Taxes And Import Duties?

A: Please note shipping charge issued in the invoice donot include any imported tax and duties. And it doesnot occur in china. But you need to pay that in your countries if need.


Q: How To Get Tax Less Or Free Upon Import?

A: In order for you to save local tax and duties, we always declare it as "gift" or "sample", and issue lower value than actual you buy in the commercial invoice accompany with the cargo. Of course, if you need actual value in the commercial invoice, please advise us before shipping.


Q: Why Sometimes I Can't Check On Website Of Express After Receiving The Tracking Number?

A: Because sometimes express delays on updating the tracking information on their website. So please be patient.


Q: Payment Methods

A: We accept Paypal, Western Union, MoneyGram and Bank Transfer. 


Q: Do You Accept OEM Or DEM Service?

A: Yes, of course. In general, min order is requested 50pcs each item each size each color, and can sew your own brand label. And we charge sample fee, but will refund to you after you place formal order.